Service: Understanding how customers form their judgments about service, identify the factors that most influence their perceptions of excellence, and build a distinctive brand.
Professionalism: Reviewing behavioral standards that align with values and ensure an excellent customer service experience.
Attitude: Understanding emotional intelligence and practicing with the tools to manage it.
Response: Exploring communication dynamics and practicing effective communication skills.
Knowledge: Focusing on interdependencies across your organization and discovering ways to work more effectively as a team.
"Thank you for your work preparing the service care training modules, and equipping our internal facilitators to present the modules. We offered 31 different sessions, and trained 760 employees! Comments included how practical and immediately applicable the content was. The feedback was excellent!! Our facilitators were all well prepared and made it look easy!"
-Asst. Administrator, Human Resources/Organizational Development